Want to work for CakeMail?

By Robyn Paton, on April 30, 2010 - Leave a comment
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We’re hiring! We’re looking for an outgoing, friendly and customer-oriented technical support specialist to join the CakeMail team in a telecommuting role in order to support our international customer base.

Responsibilities

  • Respond to and resolve all customer inquiries
  • Deliver exceptional support to CakeMail clients
  • Reproduce and document client-reported bugs and issues
  • Share customer feedback with the development team
  • Participate in the design of new features.
  • Play a role in the development of online help and product documentation
  • Assist CakeMail clients with custom development
  • Help CakeMail clients build great email newsletters

If this sounds like the right opportunity for you, and you’ve got customer support experience, love talking to people, know some PHP and have expert HTML/CSS skills, check out the full job posting over here.

Import Your SurveyGizmo Contacts into CakeMail

By Robyn Paton, on April 28, 2010 - Leave a comment
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SurveyGizmo ImportThere’s been lots of activity happening behind the scenes lately as we’ve been busy integrating CakeMail with even more third-party apps you love (and that we love, too). The latest integration that we’re excited to announce is the easy-to-use but incredibly sophisticated SurveyGizmo.

SurveyGizmo is a feature-rich online survey tool for marketers, researchers and educators that lets you easily set up simple surveys, evaluations and polls, or create more complex surveys and studies without needing any technical know-how. Your survey and respondent data are stored in a secure SurveyGizmo account and now, thanks to this latest integration, you can send welcome emails and targeted email campaigns to those respondents directly from CakeMail.

Great, how do I get started?

To set up the SurveyGizmo import add-on, you’ll need to activate it from the modules page (this may be something your administrator needs to do). Once this is done, simply log in to your CakeMail account and import a list under the ‘Contact Lists’ tab. As you would import a basic .csv file, you can now upload directly from your SurveyGizmo account.

Select the ‘SurveyGizmo’ button as the import source and you will be prompted to enter your SurveyGizmo API key, and the SurveyID of the survey you’re importing contacts from, and you’re done! You can even choose to send a confirmation and then a Welcome email (delivered by CakeMail) to all new submissions.

Easy CakeMail Branding. (We’re not kidding!)

By Robyn Paton, on April 23, 2010 - Leave a comment
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One of the things we talk a lot about when we tell people about CakeMail is how easy it is to customize it so it looks like your brand – not ours – and we mean it. But it’s not always easy to show-and-tell that to people who aren’t using CakeMail yet without having to show them fancy videos or loads of screenshots.

When we were thinking about updating the CakeMail website (which we launched this past Monday), we talked a lot about how we could show people right away that it really was ridiculously easy to turn our “White Label” application into something that looked like their own branded app in no time at all.

To help tell that story, we added a neat little feature to our new site. Visitors to our new website can check out the “try me” peel in the corner – just upload your logo, click submit, and voila, instant rebranding. Easy, right?

This is just a taste of what you can customize once you have your CakeMail account set up, but hopefully this new feature gives people a good idea of what’s possible. And as an added bonus, if you sign up for a trial account after you’ve uploaded your logo already, your new trial site is automatically branded for you.

Want to see this feature in action? Click on over to our new website and give it a try!

The Benefits of Domain Keys Identified Mail (DKIM)

By Kevin Huxham, on April 20, 2010 - Leave a comment
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The primary purpose of email authentication is to verify that the sender of the message is in fact the party responsible for the message being sent. A few types of email authentication also help to protect against issues like domain spoofing and phishing attacks.

DKIM is a method of email authentication that has been around for a few years and has become increasingly popular with many ISPs looking for a cryptographic solution to the email forgery issue. Recent evidence indicates that many ISPs are now using it to filter mail based on whether the sender authenticates or not – meaning in this case that a sender adds a digital signature within the email header that is verified against a published key for the domain or user in question.

CakeMail has been using DKIM as one of our methods of authenticating emails since our inception. After several recent tests using the same content and sending emails from the same IP, the CakeMail Delivery Team saw a distinct increase in email being sent to the inbox (with images and links enabled) that would have otherwise gone to junk. Although most, if not all, of the large ISPs are verifying using DKIM, we saw the best results at Gmail and Yahoo!.

For more information on authenticating your email using DKIM, please contact our Deliverability department at support@cakemail.com or visit our Support page.