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The Cost of Spam – Viewer discretion is advised…

By Kevin Huxham on May 19th, 2009

Here are the latest numbers released from the nice folks at Ferris Research on the projected cost of spam in 2009: $130,000,000,000.00 USD

Cough Cough… gasp, What??! (correct, that’s 130 billion… I thought I’d add the zeros in there for some added affect)

This is a 30% increase from 2007. Scary stuff! but still, I think a pretty conservative estimate. It was calculated from operational costs and productivity loss from people inspecting/deleting spam and also from searching/retrieving legitimate email (false positives) deleted in error by spam filters. It seems a little hard to believe seeing all that has been done in the last 4 years to combat spam, but I guess it’s time to step it up.

Here are some more interesting statistics:

• # non-spam emails sent during 2006 by business email users: 6 trillion
• Estimated number of non-spam email messages sent worldwide each day 2006: 25 billion
• % of email messages sent daily that are spam messages: > 75%
• Typical # Internet emails sent and received by a business user: 600 per week
• Cost of a user deleting a spam message: $0.04
• Cost of a user retrieving a bona fide message erroneously deleted as spam (“false positive”): $3.50

This last one through me… no spam filter is perfect, there will always be legitimate mail that gets blocked, but I would be interested in knowing what percentage of this 130 bil is spent looking for false positives? Ferris, please don’t make us wait another 4 years. Keep up the good work!

Read the whole summary from Ferris Research

Want to calculate your own company’s cost of spam? Barracuda has a nifty Spam Cost Calculator

Bye for now,

Kevin

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Ideas Worth Blogging 09/03/13

By Isabel Lapointe on March 13th, 2009

Here are several interesting surveys, studies, resources and email marketing techniques from last months in case you missed it.

> 27 questions for your email marketing in 2009
Various opinions taken from experts’ to face challenges for 2009. Among them: Coping with even more competition, Facing Fatigue, Web 2.0 and Multichannel thinking.

> 2009 Retail Welcome Email Benchmark Study (from Smith-Harmon)
Executive Summary
PDF Download

and

> Why Now’s a Good Time to Take a Look at Your Welcome Emails

> How to Double Your Clients: 5 Tips for ESPs to Survive in a Commoditised Market!

> Email frequency: can you increase it safely?

> Do You Use English Or American Spelling?

> More On Making Your Emails Shareworthy

> Five Tips for Fast and Easy DIY Headlines

> The Render Rate is coming
The industry debate on new vocabulary proposal to describe the Open Rate and other stats.

> Notes from eec’s Email Evolution Conference 2009

> Make it Pop!: Words of Love: An Email Copy Mix Tape
A selection of great copy treatments for sale emails

> ‘Emailers, You Don’t Know How Good You Are!’
3 reasons our peers don’t understand the value of what we do.

> Boosting clicks: new results and insights
Adding links to articles or offers from the previous email might catch a few bonus clicks from those who missed the original. (Case study on their email)

> Email campaign case studies (one good, one bad)
We explain it for months, maybe Seth Godin will make it clear? ;-)

> Design Hall of Fame: 2008 Inductees
Great exemples of retail email marketing

and

> Oopsy Hall of Fame: 2008 Inductees
Object spelling errors, images that don’t display properly, some of the worst of retail email marketing

Cupcake of the Week
Here is the time to enjoy several Double-Maple Cupcakes!

Filed under: Best practices, Industry News, Surveys and StudiesNo Comments »

Are You Designing Emails for Seniors – Part 1 A Few Numbers

By Isabel Lapointe on March 9th, 2009

A study released a few weeks ago has revealed quite astonishing numbers on the usage of Web-based email sites in Japan. While the older population is increasingly using this service and spending the most time per person on email sites, “the most dramatic decline in the email category was observed among the youngest segment, the 15-24 year olds, with 7 percent fewer visitors and a 34-percent decrease in minutes per visitor.” Mobile phone usage was cited as one of the main reasons why youths are abandoning Internet email.

“The number of people age 55 and older using Web-based email grew 88 percent during the past year to 7 million users in November and now accounts for more than 20 percent of all visitors to the email site category. This age group spends the most time per person on email sites at 121 minutes per visitor in November, up 11 percent from the prior year.  Internet users between the ages of 45-54 also contributed to significant growth in email usage, increasing 20 percent to 5.5 million visitors in November, while their usage increased 108 percent to 108 minutes per visitor.”

An American poll conducted in October 2008 by Harris Interactive tells us that Internet usage for the 50+ population now represents 32% of all adults (18+) online. Interestingly enough, the 18-29 population is now less represented online (23%) than 50 to 65 year-olds. The 65+ group accounts for 10% of adults online today.

The U.S Census Bureau predicts, “In 2030, when all of the baby boomers will be 65 and older, nearly one in five U.S. residents is expected to be 65 and older. This age group is projected to increase to 88.5 million in 2050, more than doubling the number in 2008 (38.7 million).” And since these baby boomers are the ‘leaders of the consumerist world’ it might be a good idea to start taking care of them in your email campaigns too!

Next time: Are You Designing Emails for Seniors – Part 2 A Bit of Advice

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Practical Strategies for BtoC & BtoB: Email in Recession Part 4

By Isabel Lapointe on January 7th, 2009

Using the results of a survey of 407 marketing professionals, MarketingSherpa has published a series of reports around one theme - Marketing During an Economic Downturn. Most of these reports include simple charts on media usage and marketing intentions, but 24 real-life Strategies Marketers are Using to Handle the Slump (PDF) gives especially concrete and inspiring advice.

In the above-mentioned report, eBags SVP and Cofounder Peter Cobb speaks practically about conducting contests to increase customer databases and offering coupons through partners. He also highlights how many brick-and-mortar stores cut inventory during a recession These cuts can stimulate online shopping where a larger range of brands or models is available. This is in addition to the price of gas, which also encourages some customers to shop from home. Think that free delivery also helps!

SEO is really important to all but Ritz-Carlton Director of E-commerce Marketing emphasizes how much responding to every lead can help. She also shares how posting short films on both their website and video-sharing site work to heighten brand awareness.

You can download all the reports (PDF) free for a week.

Filed under: Best practices, Surveys and StudiesNo Comments »
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