Zendesk users can now import their help desk customer and user data into a CakeMail account, allowing for timely, effective and relevant email communications regarding support announcements and notices.

As big fans of Zendesk, we’re really excited about this integration (so much so we’ve got an even bigger one in the works). It’s a great combination offering quality customer service via highly-personalized email marketing. Send specific product downtime notices, feature upgrades, and other support or service-related messages to your (or your client’s) help desk users, and go a step further and segment mailings by open, pending or solved ticket status. Deliver the right message to your customers at the right time, and give them that warm fuzzy feeling we all get from a great customer service experience.

Great, how do I use it?

To get started, you need to active the module first, under the ‘Modules’ tab in your CakeMail account. Once activated, create a list as normal and click the ‘Zendesk’ button at the import list screen. Enter your Zendesk login and password and select whether you want to send an automatic welcome email to your list. Once set up, you can easily import your Zendesk contacts for use in your CakeMail campaigns whenever you choose to. Trust us, your customers will love you for it.