We’re hiring! We’re looking for an outgoing, friendly and customer-oriented technical support specialist to join the CakeMail team in a telecommuting role in order to support our international customer base.
- Respond to and resolve all customer inquiries
- Deliver exceptional support to CakeMail clients
- Reproduce and document client-reported bugs and issues
- Share customer feedback with the development team
- Participate in the design of new features.
- Play a role in the development of online help and product documentation
- Assist CakeMail clients with custom development
- Help CakeMail clients build great email newsletters
If this sounds like the right opportunity for you, and you’ve got customer support experience, love talking to people, know some PHP and have expert HTML/CSS skills, check out the full job posting over here.