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How do I downgrade a client’s account?

Once an account is Active, you will see beside it on your Clients tab three options available – DowngradeSuspend, and Delete

Downgrading an account will reset the user to a trial account.

Suspending an account will suspend a user’s account for any period of time without deleting any information. Suspended accounts can be reactivated at any time.

Deleting an account will terminate a user. Data from a deleted account will be completely erased from the system after 30 days.

Notes:

  • When clients sign up themselves, they will be placed on the Pending tab until they verify their account through the account verification email.
  • You can upgrade and downgrade an account at any time.
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Updated on July 9, 2018

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