If you can't find what you're looking for, you can always submit a ticket to our support center.

We are open from Monday to Friday, 9am-5pm ET.

Contact support

Opens:

Note: we can only calculate this rate based on the number of people who displayed the images (open) or who clicked on a link in the email (implied open).

Your real open rate might be higher than the open rate reported because:

  • Most email clients don’t display images unless the sender is a “trusted sender” or the user clicks on the link to display images.
  • You might have a large portion of text-email (rather than HTML) recipients on your list.

Open Rate:

    (People who displayed images + People who clicked on a link)
    ______________________________________________________________
            Total number of people you sent your email to

Expected results: Between 15% - 40%

Variables:

  • Permission: Sending newsletters about content your subscribers actively opted in to receive
  • Relationship with the list: For example, an older, non-reconfirmed list will not perform nearly as well as a targeted newsletter.
  • Get delivered: Internet Service Providers know exactly how many of their users are opening/clicking/deleting/ignoring your emails. If you are sending to an active list of people who often open and click on the emails you send them, you'll build your good reputation.
  • Frequency: Sending on a regular basis, which you should communicate to your subscribers.
  • Subject: Clear and explicit subjects will yield higher open rates.
  • Alternate views: Keep the [SHOWEMAIL] ("Open in a browser") link in the header of your email
  • Multiplicity: Use a lot of links (since, as previously mentioned, links that are clicked are considered "implied opens") and many small images.
  • Encouraging people to display images at the top of your email: A quick sentence like: “Not displaying the images? You’re missing out on the picture our latest arrival!” or “Experience this email to the fullest: display the images” can get your subscribers to show the images - yielding more accurate results.

Clicks

Note: Your email should be short and succinct. People have a 15-20 second attention span when they're reading emails. Make sure you always have many links linking to more information.

Click Rate:

    People who clicked on a link / Number of unique opens

Expected results: Between 3% - 10%

Variables:

  • Purpose of the email: If you’re just wishing “Happy Holidays,” you might not get very many clicks
  • Website Navigation bar: Emulate the links on your website by having the most popular links (those found in your header) available at the top of the email
  • Interest: If people don't care, they won't click to get more information, so keep your newsletters as targetted as possible.
  • Location of the link: if it’s hidden in the footer of your email, not many people will see it.
  • Amount of information within the email: if it’s so long that people have all the information within the email already, they won’t feel the need to “read more”
Last modified: 
Tuesday, February 3, 2015 - 15:45