If the User wishes to download electronic documents from the site, contact customer service, subscribe to a mailing list or become a Client of the CakeMail service, CakeMail reserves the right to gather personal information about the User with the objective of verifying, where applicable, the identity or registration, including last and first name, physical address, phone number, e-mail address and payment details for the purpose of opening a CakeMail account. All personal data will be used exclusively for administrative purposes so as to offer Clients and Users the required and requested service in good faith.
Data protection and non-divulgation of personal information
CakeMail conforms to the rules governing the Personal Information Protection and Electronic Documents Act and Quebec’s Personal Information Protection Act.
All personal data provided during registration of the CakeMail service will be stored in a secure database and protected with SSL (Secure Socket Layers). This data, including member lists belonging to the Clients of CakeMail, will be exclusively accessible by workstation intermediaries and protected by authentication. Access to this data is only accessible to CakeMail authorized personnel for maintenance and analysis purposes.
CakeMail and its Clients promise to never rent, sell or disclose their member lists with third parties without the prior consent of members except in the rare circumstance where Canadian or American law requires it in accordance with a court order.
Communications with Clients
Clients may unsubscribe from receiving these communications from CakeMail at any time, by following the link at the bottom of all CakeMail emails. In such a case, we may still use Intercom to send Clients important information about Clients’ accounts, but they will receive no other email communications from us.
Gathering of information for statistical and analytical purposes
CakeMail automatically collects certain information using a third-party analytics program, Google Analytics, to help us understand how all visitors use the site, but none of this information identifies them personally. For example, each time the Website is visited, we automatically collect IP address, browser and computer type, access times, the web page from which the visitor came, and the web page(s) accessed (as applicable). We use information collected in this manner only to better understand the needs of all site visitors. CakeMail also makes use of information gathered for statistical purposes to keep track of the number of visits to the site and which pages on the site were visited, with a view to introducing improvements.
CakeMail is permitted to use a third party in the purchasing process of the CakeMail service. This intermediary has the exclusive permission to store, on behalf of CakeMail, the data pertaining to the executed transactions by Clients of the site https://www.cakemail.com with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of Cake’s Clients and swift follow-up. This transactional data may be used for validation and registration purposes of Clients of the CakeMail service.
Consent and identity
Members, Clients and Users may decline at any time to make personal information available on the web site cakemail.com. However, CakeMail reserves the right to accept or decline the registration of a Client to the CakeMail service if the personal data is found to be incomplete, fraudulent or furnished by a User who has not attained the age of majority (18 years for a resident of a Canadian province or 21 years for a resident of a state in the U.S.). Any data not conforming to the rules detailed above will be removed from the Client database by CakeMail within 72 hours.
Similarly, permission-based marketing emails shall not be sent to Users who are minors without the prior written consent of their parents or legal guardians. In the case of any doubt regarding the registration information provided by a prospective Client, CakeMail reserves the right to require additional proof of identity and age. CakeMail reserves the right to cancel a CakeMail Client’s membership without warning when regulations governing the usage policy described above are not met.
Corrections and unsubscribing
A Client of the CakeMail service may communicate, through the contact section of the web site cakemail.com, with our customer service in regards to correcting or validating information submitted during registration.
Members of the Client mailing lists of the CakeMail service are asked to communicate directly with the Client in order to correct or validate any personal information regarding their registration to all permission-based marketing emails. If a member’s modification requests are not respected by a Client of the CakeMail service, CakeMail reserves the right to impose sanctions on the Client’s usage.
CakeMail requires all Clients of the CakeMail service to include a clearly articulated option to unsubscribe from the mailing list in all permission-based marketing e-mails. Clients who must comply with Canada’s Anti-Spam Law have specific requirements for their unsubscribe mechanism. Please refer to the Anti-Spam Policy for details.
A Subscriber may be able to unsubscribe at any time from a member list generated by a Client of the CakeMail service. The Subscriber may also unsubscribe at the same time from the member lists of any satellite subscriptions of a Client of the CakeMail service by submitting a verbal or written request to the Client. Should an unsubscribe request made by a member not be met by a Client of the CakeMail service within a period of 72 hours, the Subscriber may lodge a complaint directly with CakeMail through the contact section of the site cakemail.com. CakeMail reserves the right to impose sanctions or to suspend service to any and all CakeMail Clients who do not conform to these requirements. A Client may, at any time, cancel use of the CakeMail service following, where applicable, the payment of fees set out in the preauthorized agreement accepted by the Client when registering for the service.
Any User invited to participate in a promotional activity organized by a CakeMail Client (viral marketing of the “invite your friend to participate” type) retains the right to refuse the proposed promotional activity. All Clients of CakeMail are held responsible by CakeMail for the proper functioning of all viral marketing tools thereby avoiding an interruption of service.
CakeMail cannot be used for fraudulent purposes, those of an explicit nature or any activity not respecting Canadian and American law. Clients may not use CakeMail for the following: promotion of a pornographic nature, the sale of pirated products or those that do not conform to Canadian and American law, the commercial, promotional or pornographic exploitation of minors, false advertising involving the extortion of a User, non-authorized publicity of an individual or business without official consent, or promotion of web sites involving pirating, terrorism or the posting of information considered illegal in Canada and the U.S.
Any Clients of the CakeMail service not conforming to the aforementioned content rules will have their service blocked without warning. CakeMail reserves the right to pursue any CakeMail Client not conforming to these rules so as to protect the integrity of the services offered to its Subscribers, Clients and Users.
Clients who must comply with Canada’s Anti-Spam Law have specific requirements for their email content. Please refer to the Anti-Spam Policy for details.
Usage of secondary information
Invisible GIFs and pixel tags are utilized in the permission-based marketing e-mails sent by the Clients of CakeMail so as to permit CakeMail to assemble general information regarding the success of transmission. Once a recipient opens an HTML e-mail sent by a Client of the intermediary services of CakeMail, the computer of the recipient grants access to the CakeMail servers to transmit these invisible GIFs. This tool that allows CakeMail to assemble the following information: e-mail addresses and the dates and times of the delivery and opening of messages. This data allows CakeMail to optimize the e-mail delivery and assure that the transmission rules of all permission-based marketing e-mails are being respected by the Clients of the CakeMail service.
CakeMail reserves the right to gather IP addresses in its files for statistical purposes or to test the functionality of Cake’s e-mail servers.
Cookies are employed in the management execution of interfaces of the site cakemail.com. These cookies are used for the sole purpose of offering Clients of CakeMail access to more personalized information on the products and services of the company. The User visiting the cakemail.com sites will always maintain anonymity.
Notification of changes
A similar process is in place regarding any updates of the CakeMail service. Any modifications in service taking place throughout the course of a Client contract will be documented and explained so as to facilitate the understanding of all executed upgrades. This update notice will be available on the homepage of the web site cakemail.com.
Mr. François Lane
4020 Saint-Ambroise, #301
Montréal, QC, H4C 2C7, Canada
Complaints or concerns: email@example.com